Our Return Policy
The right of withdrawal is governed by the Consumer Code, in article 52 et seq. of the Legislative Decree 206 of 2005 , pursuant to which:
"1. Without prejudice to the exceptions referred to in Article 59, the consumer has a period of fourteen days to withdraw from a distance contract or contract negotiated away from business premises without having to provide any reasons and without having to incur costs other than those provided for in the article 56, paragraph 2, and article 57.
2. Without prejudice to Article 53, the withdrawal period referred to in paragraph 1 ends after fourteen days from:
a) in the case of service contracts, from the day of the conclusion of the contract;
b) in the case of sales contracts, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods or:
1) in the case of multiple goods ordered by the consumer through a single order and delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good;
2) in the case of delivery of a good consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece;
3) in the case of contracts for the periodic delivery of goods during a certain period of time, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the first good;
c) in the case of contracts for the supply of water, gas or electricity, when they are not offered for sale in a limited volume or in a specified quantity, of district heating or digital content not supplied on a tangible medium, from the day of the conclusion of the contract .
3. The parties to the contract can fulfill their contractual obligations during the withdrawal period. However, in the case of contracts negotiated away from business premises, the professional cannot accept, by way of consideration, bills of exchange that have a maturity of less than fifteen days from the conclusion of the contract for service contracts or from the acquisition of physical possession of the goods for sales contracts and cannot present them at the discount before this deadline. "
The right of withdrawal can only be exercised for contracts concluded at a distance or negotiated away from business premises (Article 52 of the Consumer Code), therefore it cannot be exercised in the case of purchases made in-store. However, even the consumer who buys in a "physical" store can return the purchased product, in the event of defective or damaged products. The defect must be reported to the seller within two months from when the consumer notices the defect and in any case no later than two years. If this purchase was concluded by a professional and not by a consumer, the complaint of the defect must be made within eight days. The purchaser may request, at his choice, either the repair or replacement of the product.
To exercise the right of withdrawal, the consumer must electronically fill in and send the standard withdrawal form below or any other explicit declaration. It is on the consumer who bears the burden of proving that he has correctly exercised the right of withdrawal.
The return of goods
Having communicated the will to withdraw, the consumer must return the product received, within 14 days, the deadline that is intended to be respected, ( Article 56 of the Consumer Code ), if the same returns the goods before the expiry of the term itself (the proof of delivery to the post office or courier within the set deadlines).
The cost of returning the goods is usually borne by the consumer. In this regard, art. 67 paragraph 3, of the Consumer Code specifies what are the costs payable by the consumer for exercising the right of withdrawal, identifying them in the "direct costs of returning the goods to the sender", where the return is expressly provided for in the contract. In some cases, however, the seller bears the costs of redelivery in the event of withdrawal, and this must be expressly indicated in the general conditions of sale, published on the online site and signed by the consumer at the time of the order. The seller, after having received the returned product, will be able to evaluate and possibly perish the object, and if he ascertains the existence of damage to the product, for which its value has decreased, the consumer will have to answer for it, as responsible.
Returns: exclusions
The right of withdrawal is excluded in the cases listed in art. 59 of Legislative Decree. 205/2006 .
In particular, these are:
· Contracts for services already fully performed, with the express agreement of the consumer, and started before the expiry of the 14-day term for withdrawal. In this case, only the express acceptance by the consumer entails the loss of the right;
· Supply of goods or services whose price is linked to fluctuations in the financial market that the professional is not able to control and which may occur during the withdrawal period;
· Supply of goods made to measure or clearly personalized;
· Supply of goods which risk deteriorating or expiring rapidly;
Supply of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;
· Supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
Supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on fluctuations on the market that cannot be controlled by the professional;
Contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such additional services or goods;
Supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
· Supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
· Contracts concluded at a public auction;
· Provision of accommodation for non-residential purposes, transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of execution;
Supply of digital content through a non-material support if the execution has started with the express agreement of the consumer and with his acceptance of the fact that in this case he would have lost the right of withdrawal.
These assumptions must be applied both to contracts concluded away from business premises and to all types of distance selling.
Facsimile return letter:
Dear Mechane Srl
Via Caltana 131
30034 Marano Veneziano targeting VE
SUBJECT: return from the sales contract n .................. of ...............
The undersigned in the name ................................. ... Surname .............................................................. E-mail: .................................. .................. ..by sending this letter, I communicate the withdrawal from the sales contract in question concluded on ______________ The purchased product was received on .................. and will be returned to my expenses, no later than 14 days from receipt of this letter. I also ask that the amount paid by me, equal to Euro _____________________ be reimbursed within the same term, using the following method ___________________________ (bank transfer, re-credit on credit card, etc.)
Looking forward to your positive feedback, I offer
best regards
Signature Date ………………………
Attached: photocopy of identity document
Credit card
You can pay for your purchases by Visa, MasterCard credit card. Your credit card will be charged at the same time as the order is completed, without prejudice to the reversibility of the withdrawal in case of cancellation of the order.
At no time during the purchase procedure Mechane is able to know the credit card number, information relating to it or the Customer's financial, property and personal information. In fact, upon confirmation by the Customer, this information is transmitted via a secure connection directly to the bank portal or to the financial company. In no case can Mechane, therefore, be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment for products purchased on the Mechane-em.com site.
Mechane reserves the right to request additional information from the Customer or to send a copy of identity documents in the event of suspected fraudulence. In the absence of the required documentation, Mechane reserves the right not to accept the order.